The worse thing that could happen to any product is no one wants to use it. User research helps to reduce that risk to a minimum, allowing you to understand who your product is for, what pain point does it solve and the user’s goals which your product will help them achieve.
Working closely with you to define the insights you’d like to achieve, we plan and strategise the approach, conduct the research and synthesise the findings to give you actionable insights that can influence your product or service.
Knowledge and understanding of your users are further summarised into Personas which documents the background of a typical user profile, their behaviour, goals and pain points.
These information are used to build empathy among the stakeholders and team for crafting design solutions.
Feel free to share with me further your situation and I’ll be happy to discuss how we can help you.