The Dashboard for Bus Drivers

I’ve been taking buses more frequently now that I’ve sold my car and I can’t help but observe how bus drivers have been using this complex-looking two-piece screen device that’s in front of them.

On closer look, the top screen seems to be “touch screen” enabled where the driver can tap on the various icons such as the microphone to make an announcement and also view information about the trip like what is the next stop.

The bottom screen however looks non-touch screen, where existing buttons on the sides are configured for a particular purpose as shown on the screen. E.g. button “0” is meant for “End Trip”.

I wonder how long bus drivers took to master the usage of this two-piece dashboard and how often mistakes were made when using it.

Which also leads me to wonder, how can we simplify the design to make it user friendly?